Refund policy
Unfortunately we cannot accept returns on sale items or gift cards.
Handmade Bracelets Return and Refund:
Thank you for shopping at Littlejemmasdesigns we appreciate your business and want to ensure that you are fully satisfied with your purchase, if for any reason you are not completely happy with your purchase please review our refund and return policy below;
Returns are accepted within 14 days after delivery. Items must be unused and in their original packaging. To initiate a return customers should contact us at Sandymartin309@gmail.com customers will then receive instructions on where to send the return.
Please note that the customer is responsible for paying the shipping costs for returning the item, shipping costs are non-refundable. Once the item is received and inspected a full refund will be issued to the original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days has passed since your refund was issued please contact us at Sandymartin309@gmail.com so we can resolve the issue.
Damaged or Lost Items;
If your order has not arrived within 10 working business days please contact us at Sandymartin309@gmail.com we will investigate the issue and work with the shipping carrier to locate the package. If the item is confirmed lost we will offer a refund or replacement.
If your order arrives damaged please contact us within 7 days of delivery at Sandymartin309@gmail.com, you will need to provide photos of the damaged packaging and/or product. We will then offer you a choice of a full refund or a replacement item (if available). Return shipping costs for damaged items will be covered by us.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Third Party Return and Refund Policy For All Other Products:
Returns are accepted within 14 days after delivery. To initiate a return customers should contact us at Sandymartin309@gmail.com, we will provide you with instructions on where to send your package, customers will be responsible for paying the return shipping costs. To be eligible for a return your item must be unused, unopened, in the same condition you received it and in it's original packaging. Please note that for health and safety reasons the following items cannot be returned unless faulty: Earrings, Cosmetics, Personal Care Products, Sealed Hygiene Products that have been opened. Once the item has been received and inspected a full refund will be issued to the original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days has passed since your refund was issued please contact us at Sandymartin309@gmail.com so we can resolve the issue.
Damaged, Faulty, Missing or Incorrect Items;
If your item arrives damaged, faulty, missing or incorrect please notify us within 1 to 3 business day of becoming aware of the issue, whichever occurs first, and in any event up to a absolute maximum of 7 calendar days from the delivery date.
Claims must include: Order number; Item code: Quantity affected: Description of issue. Photographic evidence of any transit damage.
If a claim is accepted we will issue either an account credit, provide replacement goods or issue a refund to the original payment method. Please allow up to 15 working business days for us to process your return once it has been received.
Missing Orders
If your order fails to arrive within 10 business days after the expected delivery date, please contact us at Sandymartin309@gmail.com and we can investigate to resolve the issue, we will have 21 days to do this, if the order is confirmed lost we can provide replacement goods, issue a account credit or refund the original payment method.
Cancellations (Before Despatch)
We understand that plans can change.
Orders can be cancelled within 12 hours of placing the order or before the order has been processed for despatch, whichever one comes first. Once an order has been packed or shipped It cannot be cancelled. To request a cancellation, please email us at Sandymartin309@gmail.com with your order ID and reason for cancellation. If your order is eligible for cancellation, we will process a refund (if applicable) to your original payment method within 5-7 business days.
Once your order has been shipped, no cancellation, modification or refund is possible. Please ensure all details, including shipping address and products are correct before confirming your purchase.
If you have any queries regarding the above policies please do not hesitate to contact us at Sandymartin309@gmail.com.